Refund Policy

At Jaffery Optics, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your eyewear or if there is an issue with your order, we offer a refund policy that ensures a smooth and hassle-free process.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The request must be made within 30 days of receiving your order.

• The product must be unused, in original condition, and in original packaging.

• The product must not be customized, such as prescription lenses or engraved products (unless the issue is due to a manufacturing error).

• Proof of purchase, such as the order number or receipt, must be provided.

2. Refund Process

If you meet the above conditions and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at [Your Contact Email/Phone Number] within 30 days of receiving your order.

2. Provide Details: Include your order number, the reason for the refund request, and any relevant images (if applicable).

3. Return the Product: Once your refund request is approved, you will be provided with instructions on how to return the product. The return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

4. Refund Issuance: After the returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method, and it may take 5-10 business days for the amount to reflect in your account, depending on your payment provider.

3. Non-Refundable Items

Certain items are not eligible for a refund, including:

• Custom prescription eyewear or products made to order.

• Gift cards.

• Products that have been worn, damaged, or altered in any way after delivery.

• Sale or clearance items (unless required by law).